Situation = Circumstances or state of events.
What’s going on? What’s the issue? What’s the goal?
This is the stage where we model the communication circumstance. We get a snapshot in time of the problem.
Task = Tasks – overall – needed to deal with situation.
What needs to be done to deal with the situation?
Here, we discuss options for dealing with the situation. We brainstorm possible solutions.
Action = Actions required to complete each Task.
What specific actions are needed for each of the tasks?
This is where we model the solutions to determine the approach that best fits the situation. Best fit varies by the unique circumstances the participant(s) bring to the table.
Result = Outcomes as a result of your actions.
What is the hoped for result? You review the results we present to you and you pronounce it “good” or we go back through the cycle. Sifting through the situation, tasks, and actions until we get the result you like.
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